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About Us High Performance Media T S Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at kim [dot] cole [at] high-performance-media [dot] com.

Our Contact details:
High Performance Media T S Ltd
12 Queen Eleanor House Kingsclere Park Kingsclere Berkshire RG20 4SW United Kingdom
Phone: +44 (0) 8707 4 62062
Fax: Please call
Email: kim [dot] cole [at] high-performance-media [dot] com
VAT Registration Number 167330216
Company Number 8606646. Registered at: 1 Carnegie Road, Newbury, RG14 5DJ
This site is domociled in the United Kingdom

The following Terms & Conditions are from time-to-time subject to change or ammendment. A copy of the full Terms & Conditions of High Performance Media Technology Solutions Ltd is available upon request.
Making A Purchase Making a purchase could not be easier. Firstly and most important is your registration to enable you to make a purchase. Registration only takes a couple of minutes and enables High Performance Media to set-up your account. Once registered and logged on you can browse our catalogue, see your pricing for each product, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order. High Performance Media reserves the right not to accept an application for registration and are under no obligation to provide any explanation for the refusal of same. The decision of High Performance Media in this matter is final.

Images and specifications are subject to change without prior notice. Images are representive only and may not be of the actual product itself. Whilst every care has been taken in the production of text and specifcations and also use of the images, where indicated, High Performance Media and its suppliers and or contractors cannot be held responsible for the accuracy of such infomation or images where a buyer has placed a reliance on this information in the purchase of a product or products from the High Performance Media web site.

We can only accept your official purchase order and will only invoice to the address you provided when you registered. You can specify a different shipping address if you wish other than the one you entered during registration. In certain circumstances we may ask you to pay a Pro-Forma invoice in advance of the despatch of your order. We also reserve the right in certain circumstances to ask you for a deposit against order. In any of these cases we will advise you of this in our order confirmation email.

If you would like to pay by credit or debit card, please send us an email with your order reference number in the header and we will contact you by return. Do not include you credit card details in your email as this is not a secure method of disclosure.

Unless in special circumstances, we do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. For information on back orders please refer to that clause in this section.

In certain circumstances we may ask you to pay a Pro-Forma invoice in advance of despatch.

Prices indicated on this site are offered as an indication only and are subject to our confirmation by an email that we will send to you to confirm your order. Prices are ex-works United Kingdom and are subject to shipping and handling charges. VAT is chargeable on all UK transactions and may also be chargeable on transactions elsewhere in the EU at 17.5%. VAT is not chargeable for sales outside the EU. Please refer to the clause on Tax Charges elsewhere in this section.

You are responsible for any duties and taxes payable on importation of the products into your own country. As a guide, products delivered from High Performance Media , whose final destination is within the EU, should not attract any duties or taxes as these products are deemed to be in free circulation within the EU. Items shipped to outside the EU may atttract duties and taxes, for which you as the purchaser are solely responsible. This information is offered solely as a guide and purchasers should seek professional advice on this subject in their country of residency.

A copy of our full Terms & Conditions are available upon request.
Shipping And Handling Shipping is calculated on the actual shipping weight of the product or products that you have ordered, which may include any additional shipping materials or special handling involved in the despatch of your order. During the ordering process you can select not only the shipping agent that best suits you but also the type of service that agent currently offers. High Performance Media shall use its best endeveours to apply your request for that Shipping Agent to be used and service that they offer but due to varying market conditions may not be able to completely comply with your request. In these circumstances High Performance Media reserves the right to select at its discretion an appropiate Shipping Agent and choose the closest method that you requested to be used to fulfill your order. This may involve a slightly higher cost but we will also advise you of this in advance of shipping. You are responsable for the insurance of any shipment, both complete or partial, either by your Shipping Agent or organisation or one nominated byHigh Performance Media.

You are responsible for any and all duties and taxes payable on importation of the products into your own country. As a guide, products sold from the High Performance Media , where the final destination is within the EU, should not attract any duties or taxes as there are deemed to be in free circulation within the EU. Products shipped to outside the EU may atttract duties and taxes, for which you as the purchaser are solely responsible. This information is offered solely as a guide and purchasers should satisfy themselves fully of any requirements by seeking professional advice on this subject in their country of residency.

We can only accept your purchase order and only invoice to the address you provided when you registered. You can enter a different shipping address if you wish.
Delivery Schedule We shall endevour to deliver your order right away provided that the products are in stock, Where a product is not in stock we will advise you of this and provide an estimate of when the item or items can be delivered. Please refer to our Back Order conditions. Where your order allows us to partial ship an order, we will ship those products which we hold in stock with the balance delivered when available. We will normally send your order to you in 3 business days . International orders are generally received in under 6 days. All deliveries are subject to processing by your nominated shipping agent and any delays incurred are not the responsability of High Performance Media . Please refer to Shipping & Handling for other information.

Back Orders If your product or one of your products is not in stock, we will back order it for you. Where your order includes other items of equipment, we may ship these other items as partials where you have allowed us to do so as part of your order. We may from time-to-time provide to you an update of the progress of any product on back order. Please also refer to our Shipping and Handling clause in this section.!

Tax Charges VAT is chargeable on all UK transactions at the prevailing government rate of 20%. If you are outside the UK, but within the EU, you may exempt the sale from VAT by clicking the exempt button and providing your VAT number. Where the exempt button is clicked and you do not provide your VAT number, then VAT will be applied at 20% Orders may still display the VAT unitl it has been fully processed.

VAT is not chargeable for sales outside the EU.

The Buyer is responsible for all duties and taxes for products imported into countries outside the EU. For countries within the EU, all products are free of duty, being in free circulation. Buyers should satisfy themsleves concerning the duty and taxable status of any product/s purchased.

This information is offered solely as a guide and purchasers should satisfy themselves fully of any requirements by seeking professional advice on this subject in their country of residency.
Credit Card Security If you would like to pay by credit or debit card, please send us an email with your order reference number in the header and we will contact you by return. Do not include you credit card details in your email as this is not a secure method of disclosure.
Guarantee All products are sold with a one year guarantee warranty. This is based on a return-to-base basis.

In the unlikely event that your product/s do require attention, you should firstly contact your local distributor. If in their or our opinon, the product requires to be returned to us, you must request a RMA (Returned Materials Authorisation) number in advance of any return. You may not return the product without firstly obtaining this number. When we provide you with the RMA number we will also inform you of the shipping method to be used for the return. You must use this method. Any change or variation in this may incur an additional charge upon you. You should also provide at your own cost any Customs or jurisdictional paperwork required to return the products to our premises. The RMA number must be clearly displayed on the packaging as well as on all the paperwork used to return the product/s

Once we receive your product we will investigate the reported problem and will either repair or may replace the product at our sole discretion. All repairs to the equipment under the guarantee are free of charge for parts and labour. Should the fault with the product be deemed to be through misuse or an unauthorised repair, the guarantee will become void and we reserve the right to levy charges for any labour and parts used in the repair of your product/s This may also include any charges for the shipping of the products both from your premises to those of High Performance Media and also the return.

Our aim is to guarantee your satisfaction not only in the product but also in High Performance Media . Therefore, it is important that you tell us at once of any problems with any of our products. Please ensure that upon first receipt of the product/s that you read the written guarantee details provide with all our products.

Reaching Us We welcome any questions or queries you may have. Should you need to contact us, please email us on kim [dot] cole [at] high-performance-media [dot] com, alternatively, you can call on +44 (0) 8707 4 62062 (International +44 +44 (0) 8707 4 62062) or fax us on Please call or write to us at 12 Queen Eleanor House Kingsclere Park Kingsclere Berkshire RG20 4SW United Kingdom
Privacy Policy High Performance Media T S Ltd does not disclose your information to any third parties. When you first register to use High Performance Media we treat this information very securely. We do not freely pass, loan or sell your information to any third party. Unless you advise us otherwise, at the time of registration you have consented to the use of your information to market other products or services to you from High Performance Media or other companies associated with High Performance Media . Unless you did not opt-out at time of registration we will assume that you accept the terms of using your registration details to send to you from time-to-time promotional offers and news. Cookies are used on this online site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Should you wish to unsubscribe from High Performance Media , you may do this by sending an email within the header 'UNSUBSCRIBE ME FROM HIGH PERFORMANCE MEDIA' to info@high-performance-media.com
Returns Policy All products are sold with a one year guarantee. This is based on a return-to-base basis.

In the unlikely event that your product/s do require attention, you should firstly contact your local distributor. If in their or our opinon the product requires to be returned to us, you must request a RMA (Returned Materials Authorisation) number in advance of any return. You may not return the product without firstly obtaining this number. When we provide you with the RMA number we will also inform you the shipping method to be used for the return. You must use this method. Any change or variation in this may incur an additional charge upon you. You should also provide at your cost any Customs or jurisdictional paperwork required to return the products to our premises. The RMA number must be clearly displayed on the packaging as well as on all paperwork used to return the product/s

Once we receive your product we will investigate the reported problem and will either repair or may replace the product at our sole discretion. All repairs to the equipment under the guarantee are free of charge for parts and labour. Should the fault with the product be deemed to be through misuse or an unathourised repair, the guarantee will become void and we reserve the right to levy charges for any labour and parts used in the repair of your product. This may also include any charges for the shipping of the products both from your premises to those of High Performance Media and also the return.

Our aim is to guarantee your satisfaction not only in the product but also in High Performance Media . Therefore it is important that you tell us at once of any problems with any of our products. Please ensure that upon first receipt of the product/s that you read the written guarantee provided with all our products.

Remittance Terms We very much appreciate your business and your satisfaction is important to us. Should you have any questions or queries regarding this order or any other aspects of High Performance Media Technology Solutions Ltd please do not hesitate to contact us via the above points of contact.